Frequently Asked Questions

What services do you offer?

At AAA Removals, we offer a comprehensive range of removal services to meet your needs. Our services include:

• Residential Moves: Whether you’re moving locally or long-distance, we handle all aspects of residential moves, from packing and loading to transportation and unloading.
• Commercial Moves: We specialise in relocating businesses of all sizes. Our team can efficiently move your office, warehouse, or retail space with minimal downtime.
• Packing Services: We provide professional packing services to ensure the safe and secure transportation of your belongings. You can choose to have us pack your entire home or specific items.
• Storage Solutions: If you need temporary or long-term storage options, we offer secure storage facilities to safeguard your possessions.
• Speciality Moves: We have experience moving delicate and valuable items, including pianos, artwork, antiques, and electronics.
• International Moves: AAA Removals can assist with international relocations, handling all logistics, customs paperwork, and coordination for your move abroad.
• Custom Solutions: We understand that every move is unique. Our team works with you to create a customised moving plan that fits your specific requirements and budget.

How do I get a quote for my move?

Getting a quote for your move with AAA Removals is easy. You have several options:

1. Online Quote Form: Visit our website and fill out our online quote request form. Provide details about your move, such as the origin and destination, the size of your home or office, and any special requirements. We’ll promptly provide you with a competitive quote via email.
2. Phone Enquiry: You can call our friendly customer service team, and they will guide you through the quote process. Simply provide the necessary information over the phone, and we’ll give you a quote quickly.
3. In-Person Consultation: If you prefer a more detailed assessment of your move, we can arrange an in-person consultation. Our expert estimator will visit your location to assess the scope of your move and provide you with an accurate quote.

At AAA Removals, we are committed to offering transparent and competitive pricing for our removal services. We make the quoting process as convenient as possible to ensure you receive the best value for your move.

What factors affect the cost of a move?

The cost of a move can be influenced by several factors, and it’s important to understand these variables when budgeting for your relocation. Here are the key factors that can affect the cost of a move:

1. Distance: The distance between your current location and the destination is a significant factor. Generally, longer-distance moves will cost more due to increased fuel, labour, and transportation expenses.
2. Size of the Move: The volume and weight of your belongings play a major role in determining the cost. Larger households or offices with more items will require more time and resources to move, resulting in higher costs.
3. Packing Services: If you opt for our professional packing services, it will add to the cost of your move. Packing materials and labour for packing and unpacking are included in this expense.
4. Speciality Items: Items such as pianos, pool tables, artwork, or fragile antiques may require special handling and packing, which can increase the cost of the move.
5. Access and Difficulty: The accessibility of your current and new locations can affect costs. If there are stairs, lifts, narrow hallways, or long carrying distances, it may require additional labour and time, resulting in higher costs.
6. Time of Year: Moving costs can vary depending on the time of year. Peak moving seasons (typically summer months) may have higher rates due to increased demand.
7. Insurance and Valuation: The level of insurance coverage or valuation you choose can affect the cost. Higher coverage levels may increase the overall price.
8. Additional Services: Any additional services you request, such as storage, packing and unpacking, furniture disassembly/reassembly, and vehicle transportation, will add to the cost.

Do you offer packing services?

1. Full Packing: The moving company’s team will pack all of your belongings, from small items to larger furniture, ensuring that everything is properly wrapped and protected for the move.
2. Partial Packing: You can choose to have the movers pack specific items or rooms while you handle the rest. This option allows for customisation based on your needs and budget.
3. Fragile-Only Packing: If you have delicate or valuable items that require extra care, we can focus on packing these items securely to prevent damage during transit.
4. Supply of Packing Materials: We can provide packing materials such as boxes, tape, bubble wrap, packing paper, and mattress covers for purchase.
5. Custom Crating: For exceptionally valuable or fragile items like artwork, antiques, or glassware, custom wooden crates may be built to provide the highest level of protection.

How will you protect my belongings during the move?

At AAA Removals, the protection of your belongings during the move is our top priority. We take several measures to ensure the safety and security of your items throughout the entire moving process:

1. Professional Packing: Our experienced movers are trained in proper packing techniques. We use high-quality packing materials to safeguard your items, including sturdy boxes, packing paper, bubble wrap, and furniture blankets.
2. Secure Loading and Unloading: Our team carefully loads your items onto our vehicles, ensuring they are properly secured to prevent shifting during transit. During unloading, we handle your items with care and attention to prevent damage.
3. Furniture Protection: For furniture items, we use protective padding and covers to shield against scratches and dents. Disassembly and reassembly services are available as needed.
4. Speciality Item Handling: Delicate or valuable items such as pianos, antiques, and artwork receive special attention. We use custom packing and handling techniques to ensure their safe transport.
5. Proper Equipment: We use the appropriate moving equipment, such as dollies and straps, to safely move heavy or bulky items, reducing the risk of accidents.
6. Insurance Options: We offer insurance options to provide additional coverage for your belongings during the move. Our team can explain the various insurance levels available to you.
7. Professional Team: Our movers are trained professionals who understand the importance of careful handling. They are committed to treating your belongings as if they were their own.
8. Inventory Management: We maintain a detailed inventory of your items, ensuring that nothing is lost or misplaced during the move. This helps account for every item and minimises the risk of loss.
9. Communication: We maintain open lines of communication with you throughout the move. If you have specific concerns or instructions regarding certain items, we listen carefully and follow your guidance.

Our goal at AAA Removals is to provide a seamless and stress-free moving experience while ensuring the protection of your valuable possessions. You can trust us to handle your belongings with the utmost care and professionalism from start to finish.

Do you offer storage options?

Yes, at AAA Removals, we understand that sometimes your moving timeline may not align perfectly with your new residence or office space availability. To address this, we offer convenient and secure storage solutions to meet your short-term or long-term storage needs.

Our storage options include:

1. Secure Storage Facilities: We have well-maintained, climate-controlled storage facilities equipped with modern security systems to ensure the safety of your belongings.
2. Flexible Rental Periods: Whether you need storage for a few days, weeks, months, or longer, we offer flexible rental options to accommodate your specific timeframe.
3. Various Storage Unit Sizes: Our storage units come in various sizes to suit your needs. You can choose a unit that matches the volume of items you wish to store.
4. Accessibility: You have easy access to your stored items whenever you need them. Our facilities are designed for convenience, allowing you to retrieve or add items as required.
5. Inventory Management: We maintain detailed inventories of your stored items, making it easy for you to keep track of what’s in storage.
6. Climate-Controlled Options: For items that require temperature and humidity control, we offer climate-controlled storage units to ensure the preservation of delicate belongings.
7. Security Measures: Our storage facilities feature state-of-the-art security measures, including surveillance cameras, access controls, and security personnel, to protect your items from theft or damage.
8. Affordable Pricing: We offer competitive pricing for our storage services, making it cost-effective to store your items with us.

Whether you’re in between moves, need to store seasonal items, or require additional space for your belongings, our storage options provide a safe and convenient solution. At AAA Removals, we prioritise the security and well-being of your possessions, ensuring they remain in excellent condition while in our care.

What should I do with fragile or valuable items?

When it comes to fragile or valuable items during a move with AAA Removals, it’s essential to take extra precautions to ensure their safety. Here are some steps to consider:

1. Inform the Movers: Let our team know about any fragile or valuable items you have in advance. This allows us to plan for special handling and packing.
2. Professional Packing: Consider opting for our professional packing services for fragile and valuable items. Our experienced packers will use appropriate packing materials to provide maximum protection.
3. Specialised Boxes: Use specialised boxes designed for fragile items, such as dish boxes for china and glassware or wardrobe boxes for delicate clothing.
4. Wrap and Cushion: Wrap fragile items individually in bubble wrap or packing paper. Use plenty of cushioning materials, such as packing peanuts or foam, to fill empty spaces in boxes.
5. Labeling: Clearly label boxes containing fragile items as “Fragile” or “Handle with Care.” This alerts our movers to exercise caution.
6. Documentation: Create an inventory list of your valuable items, including descriptions and, if possible, photographs. Keep this list with you during the move.
7. Transportation: If you have extremely valuable items, consider transporting them personally or using a specialised shipping service. This ensures you have direct control over their safety.
8. Insurance: Inquire about our insurance options to protect your valuable items during the move. Discuss the coverage levels and any additional insurance you may need.
9. Supervision: If you’re concerned about specific items, consider supervising their handling and transportation yourself or assign someone you trust to oversee their care.
10. Safe Storage: If your new location is not ready to receive your valuable items immediately, store them securely with us in our climate-controlled storage facilities until you’re ready to move them.

By taking these precautions and working closely with AAA Removals, you can minimize the risk of damage to your fragile or valuable items during the move. Our experienced team understands the importance of handling such items with care and will do everything possible to ensure their safe transport.